AWS Quick Start for Amazon Connect

  • The product, Coach, was in the first wave of SMEs to integrate with the Amazon Connect product. As part of a team, I met with and coordinated with both the AC team and the Marketplace Team.
  • I developed the QuickStart that is hosted via AWS and produced an AMI that is being marketed in the AWS Marketplace.
  • The Coach product was developed to work with Active Directory and I assisted in creating materials to help with all facets of the QuickStart. It was during this process that I was awarded my first AWS Certification - Developer Associate. I worked closely with several members of the AC and Marketplace teams. The QuickStart is a nested stack of CloudFormation [Configuration as Code] templates, incorporating both the AWS VPC and the Data Streaming QuickStarts.

QuickStart: https://aws.amazon.com/quickstart/connect/qualtrak-evaluate/

GitHub: https://github.com/aws-quickstart/connect-integration-qualtrak-evaluate

Marketplace: https://aws.amazon.com/marketplace/seller-profile?id=d12e19b4-04d3-4e1d-b8a7-0298f3862f33

AWS What’s New: https://aws.amazon.com/about-aws/whats-new/2018/03/three-new-amazon-connect-integrations-offer-contact-center-solutions-from-qualtrak-solutions-voicebase-and-perficient/

AWS Solution Space: https://aws.amazon.com/solutionspace/contact-center/qualtrak-evaluate-amazon-connect/

Project link: https://aws.amazon.com/quickstart/connect/qualtrak-evaluate/

Nifty tech tag lists from Wouter Beeftink | Page content generated from commit: 6e5482c